The graphic cannot be embedded within a field, all that is required is the path, filename and extension, e.g.,
C:\Graphics\Logo.jpg
or
Just the graphic filename and then constrain the picture within ALsoft to have the path as the directory prefix and the suffix as the file extension.

If available turn 'off' colour matching within the printer driver you are using.

The printer driver must be setup the same as the page size is configured within ALsoft.

This is not a problem with the software - just continue with the installation and the software will function correctly.

If you are running Windows 95/98 or Windows NT4, ensure that Internet Explorer 5.05 service pack 2 or above is installed on your PC (search for 'IExplore.exe' - right mouse click -> choose 'Properties' then 'version'). Also, ensure that at least Service Pack 6 or above is installed if you are running Windows NT4

Due to restrictions that can be placed using these Operating Systems, installation must be undertaken whilst logged on as the "Local Administrator" otherwise various parts of the software cannot be installed

A printer driver must be installed for the software to run so as to enable the software to map graphics, barcodes, text... to the printer's resolution and produce WYSIWYG design templates.

The new definition file including the printers BSX6 and BSX8 can be downloaded from here Toshiba Definition File

Auto tear-off has to be set on the printer's control panel. For example, on the B-SA4 the FORWARD WAIT has to be turned on. This cannot be set from SOLO Studio.

1. To set up your SOLO Desktop to use media with black lines you must set up your stock within SOLO Studio to use Gap - Line. See also: SOLO Tutorial "Before you Start", which you can find above.
2. To set the printer to use the moveable black line sensor, you must transfer your label design that has been set up for black mark sensing through SOLO Studio and then print this label from the SOLO Keyboard.
3. Ensure that the moveable sensor is positioned in an area that will sense the black mark.
4. This will cause the printer to error (the LED will turn red).
5. Now calibrate the printer by turning off the printer, holding down the FEED key until the printer's LED flashes orange. Once calibration has been completed turn the printer off and then on to take the printer out of 'dump mode'.
6. Your printer should now feed labels correctly using black mark sensing.

Due to restrictions that can be placed using these Operating Systems, installation must be undertaken whilst logged on as the "Local Administrator" otherwise various parts of the software cannot be installed

1. Install the latest driver for your printer available from Seagull Scientific
2. Within the Fonts tab you can download the font/s as required.

If the SOLO Desktop printer's LED flashes red after calibrating the label size, it is likely that you're using label stock with the margin between the edge of the label and the label backing too wide for the printer's gap sensor. Use Line as the Gap Type rather than Gap under Stock Settings and then recalibrate the printer to use the Black Line/moveable sensor.

• If your label includes text that overlapped the edge of the label then simply move the element/s closer to the centre of the label or make the point size smaller.
• If your label includes barcodes that overlaped the edge of the label then simply change the style under the barcode properties to a higher density format.
• SOLO cannot create erase zones closer than 0.1mm from all edges and hence on each label that this occurs simply turn off Auto Optimisation On Label Transfer, although this will produce slower performance with batch printing.
• Constrain your text/barcodes to have a maximum length of characters that will not allow the text or barcode to overlap the label edge.

• SOLO has been developed specifically for use with the SOLO, Toshiba, Zebra, TSC, KROY & WASP ranges of printers to ensure excellent print speeds, print quality, ease of use and a low cost solution.
• SOLO may be developed for other printers if there is a suitable requirement.

If you are using a Excel database, it is essential that you include the field names as your first record in the database.

Simply connect the keyboard to your PC with SOLO Studio installed and choose Keyboard > Keyboard Manager... and then uncheck the templates that are no longer required.

See also:
SOLO Tutorial "Transferring labels to the SOLO keyboard" above

Yes, within Settings > Printer... menu, change the Print Direction setting under Feed Settings to Top first/Bottom first

See also:
SOLO Tutorial "Before you Start" above

Yes, simply change the configuration within Settings - printer to Direct Thermal and remove the ribbon from the printer.

Yes, simply contact us for prices.

• The SOLO Keyboard has 1,152Kb of memory available for storing templates, graphics, rolling serial numbers and a database. During transfer the Keyboard Builder has a Memory Useage Meter showing the memory used as a progress bar.
• SOLO Keyboard has a maximum of 199 label templates

You can buy ribbons directly from us, simply contact us for prices.

Use the 'Inverse Region' facility within SOLO Studio; simply draw a box over the section on the label you wish to print 'inverted'.

See also:
SOLO Tutorial "Designing a label" above

When setting up your stock size, tick the Background check box and choose your scanned/digital image.

See also:
SOLO Tutorial "Working with pre-printed labels" above

• Slow the print speed down and/or increase the print density. See SOLO Tutorial "Before you Start" above for how to.
• Ensure the ribbon and label media are compatible
• If you are printing small text (8 point or less) you may wish to use a printer with a 300dpi or 600dpi printhead resolution.

• Ensure that you are using the 'Auto Optimisation On Label Transfer' facility of SOLO Studio. This can be found within 'Preferences'.
• Use printer internal or downloaded fonts instead of Windows True Type fonts wherever possible - this will decrease the time to first label dramatically.
  
  See also:
  SOLO Tutorial "Designing a label" above
• On many printers the Baud Rate between printer and keyboard can be increased from the factory default (9600). Please refer to your printers documentation for details of supported Bauds and how to change these settings. The SOLO Keyboard's Baud Rate can be modified by pressing ALT and F1 on the SOLO keyboard when the 'Press form to select...' message is displayed, then pressing ENTER followed by the left or right arrow keys to select the required rate, followed by ENTER. Press EXIT twice to return to the main menu.

We can supply you with a USB to serial adaptor, simply contact us for prices.

• Ensure the SOLO keyboard is plugged into the printer and the printer is turned ON.
• Ensure the baud rate, stop bits, parity and flow control are configured correctly within Keyboard > Keyboard Settings > Settings. Standard keyboard settings are: 57600, 8, none, 1 and XON/XOFF.
• COM Port Conflict
  • Possibility 1 The PC may have a software package running in the background which occasionally polls the serial ports to see if anything is connected. Some utilities provided with mobile phones or modems or serial/RS232 connected peripherals may be the cause of this. Ensure any offending software is disabled or un-installed.
  • Possibility 2 With Windows NT/2000/Server2003/XP Microsoft has changed the way that installed printer drivers use the COM port. If a printer driver is installed which is set to the same COM port that we need for SOLO (even though that printer is not active), Windows will not allow direct access to that port. It is essential to disconnect (temporarily or permanently) any offending printer drivers from the COM port that SOLO requires. It is possible that previously installed demo software that has since been removed has left behind printer drivers that you do not need.
    
    To check if an installed printer driver is locking out the COM port that SOLO requires you should:
    Select Start > Control Panel > Printers and Faxes then select File > Server Properties > Ports
    This will produce a list of the ports used by the installed printer drivers. If drivers are set to the port that SOLO requires they can be temporarily (or permanently if no longer needed) disconnected from the COM port.
    To fix the problem Go back to main Printers and Faxes Screen, double click on the offending printer driver/s and : Select Printer > Properties > Ports and change the port to something other than the one required by SOLO.
• Ensure you're using the serial cable provided with your SOLO system.
• Ensure no other devices are installed on the serial (COM) port you wish to use the keyboard on - devices can include modem, GPS systems, printers and weigh scales. Check the Device Manager on your PC ( Control Panel > System > Hardware > Device Manager)