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Support Area

Find out about the different support services we offer. Rely on our unparalleled knowledge and experience before you even start your project, and rest assured we will be here to support you long after your machine has been commissioned.


Training

The importance of training can not be understated.

Fundamental to a happy and satisfied customer is always a quality labelling solution, correctly specified for their application, but even the best machine needs to be configured correctly for optimal performance.

For this reason, full training, usually at the customer’s site, is supplied with almost every labelling machine we sell and inclusive in our commercial offer. Training is tailored around your staff and their respective roles in the business (e.g. Operative, Shift Leader, Engineer) to ensure they are provided with the correct degree of product knowledge to setup, operate and maintain your machine.

We also have a comprehensive selection of training and support videos, (alongside traditional written user guides) to assist completion of basic maintenance tasks. And in these modern times, we regularly provide realtime video call assistance (as an enhanced version of the traditional support call) to quickly and efficiently resolve minor issues in the minimum of time, where appropriate to do so.

Many of our machines (including our entire ALline machine range) now include as standard, an onboard modem, providing the possibility of remote interrogation and assistance in a developing ‘Industry 4.0’ factory automation environment.

Proven modular print and apply label application solutions for any barcode identification/traceability requirement.

Contact ALTech UK to discuss your requirements with our experienced and knowledgeable team.

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More than 30 years established as a leading manufacturer of labelling machinery with a world wide install base.

Contact ALTech UK to discuss your requirements with our experienced and knowledgeable team.

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We tailor design every labelling system to the exact requirements of our customers, ensuring they fully meet their needs.

Contact ALTech UK to discuss your requirements with our experienced and knowledgeable team.

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